SalesForce Architect

Role description

Salesforce Architect to join the team. The ideal candidate is an expert professional capable of taking on a pure-play role from day one. You must possess a strong architectural vision to develop solutions that meet business requirements while actively identifying issues in current applications. A critical part of this role involves acting as a shield for the Salesforce platform by guiding various development teams and validating external code to prevent multi-operating company conflicts.

Roles and Responsibilities

• Application Streamlining: Identify issues and streamline current applications, including account and opportunity restructuring.

• Technical Debt Management: Manage and resolve technical debt, such as reviewing duplicate rules on accounts and cleaning up opportunity and account pages.

• Process Evaluation: Evaluate existing legacy configurations, such as account edit approval processes, to determine if they can be simplified or removed based on current business needs.

• OC Onboarding: Lead the parallel onboarding of new Operating Companies (OCs) and manage all associated architectural complexities.

• Onboarding Integrations: Design and manage any necessary integrations required for the new onboarding OCs.

• Service Cloud Enhancements: Analyze and implement functional Service Cloud enhancements, including case age accuracy optimization and controlled case reopening mechanisms.

• Tacton CPQ Oversight: Provide architectural oversight for the Tacton CPQ integration to ensure proper data flows into Salesforce for a 360-degree customer view.

• Code Validation: Validate the Apex code and development approaches of external product consultants, such as those working on Tacton and Nextiva/Invenia CTI telephony integrations.

• Project Review: Review and guide external or non-core delivery projects related to HQ2 to maintain platform integrity.

• DevOps Guidance: Guide the establishment of a proper DevOps approval pipeline from Dev to QA to UAT to Prod, utilizing tools like Copado, Flosum, or Gearset integrated with GitHub.

• Data Governance: Conduct analysis on system data quality and overall data governance.

• Data Architecture: Assess and design external API data source connections to bring external records into HQ2 as cost-effective alternatives to implementing Data Cloud.

• Agentforce Innovation: Identify and assess potential use cases to leverage and implement Agentforce within the organization's Salesforce ecosystem.

Tools Hands-On: Apex Coding, SF Config, Azure DevOps, Code Promotion using Gearset

Skills

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today’s challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.