Salesforce Data Analyst

About the Role

GMP Law is Australia’s leading personal

injury and compensation law firm, with specialist expertise across Medical

Negligence, Motor Vehicle Accidents, Public Liability, Institutional Abuse,

Workers’ Compensation, Dust Diseases, Inheritance Disputes, TPD, Product

Liability, and Class Actions.

The Role

Reporting to the Head

of Marketing and working closely with the Salesforce Platform Manager, this is

a new role being established to strengthen the organisations data and reporting

capability.  This is a hands-on role where you will provide analysis and

insights to support service delivery, performance monitoring and strategic

decision making.

You will analyse and

interpret client, service, contact centre and operational data, and deliver

high-quality reporting to internal stakeholders and the Board. You will also

lead improvements in data quality, reporting frameworks, and automation.

**Key responsibilities

include:**

• Analysing data across systems (e.g. client

  management, contact centre, intake channels) to identify trends, risks,

  and opportunities

• Developing data dashboards in tableau and reports

  to support Executive, operational and Board decision making

• Supporting reporting, including tracking

  performance against agreed targets and outcomes

• Improving data quality, consistency, and

  governance practices across the organisation

• Leading data and reporting improvement

  initiatives, including automation and system integration

About you:

You are a

strong analytical thinker who can translate data into practical insights and

influence decision-making. You are equally comfortable working with data and

engaging stakeholders across the organisation.

You will bring:

• Proven experience analysing data across multiple

  systems and producing insights that have informed operational or strategic

  decisions

• Demonstrated experience building and maintaining

  dashboards using Tableau that are actively used by stakeholders to monitor

  performance

• Proven experience using Salesforce as a CRM/reporting tool' or 'proficiency in Salesforce reporting and dashboards.

• Advanced Excel skills, with evidence of using

  Excel for data analysis, modelling, data cleaning, or reporting (e.g.

  pivot tables, formulas, data manipulation)

• A track record of improving data quality and

  integrity, including implementing data cleaning, validation, or governance

  practices

• Experience identifying and delivering

  improvements to reporting processes, including automation or integration

  of data across systems

• Proven ability to manage and deliver projects,

  balancing competing priorities and meeting deadlines