Salesforce Functional Solution Architect/ Senior Technical Business System Analyst

Job Title: Salesforce Functional Solution Architect/ Senior Technical Business System Analyst

Location : Atlanta, GA (Hybrid Onsite-4 Days Onsite Per Week )

Duration : 6+ Months Contract with Possible Extension or Fulltime

Teams Meeting Interview

Job Description:

Key Responsibilities

Requirements & Solution Analysis

• Translate business objectives into detailed functional and technical requirements.

• Refine high-level requirements into actionable user stories, acceptance criteria, and implementation details.

• Document system behaviors, business processes, integrations, and technical dependencies.

• Support backlog refinement and impact analysis across multiple concurrent initiatives.

Technical Documentation & Knowledge Management

• Produce and maintain:

• Process flows

• Architecture summaries

• Data and system interaction diagrams

• Technical requirements documentation

• Decision logs

• Release and dependency documentation

• Serve as the CIAM platform knowledge repository, maintaining context across projects, releases, and architectural transitions.

• Capture key decisions, actions, risks, assumptions, and stakeholder feedback from technical and business meetings.

Stakeholder Facilitation & Communication

• Facilitate requirements workshops and solution discussions with technical and business stakeholders.

• Translate complex technical topics into clear executive and stakeholder-friendly communications.

• Create presentations, summaries, and decision-support materials that accurately represent technical concepts, risks, tradeoffs, and recommendations.

• Coordinate cross-functional discussions involving Product, Engineering, Security, Operations, and external partners.

Testing & Delivery Support

• Support test planning, test traceability, and release readiness activities.

• Ensure requirements are adequately validated and linked to testing outcomes.

• Assist with defect triage, root cause analysis, and impact assessments requiring both technical and business context.

• Support post-release analysis and operational readiness reviews.

Required Technical Competencies

Identity & Access Management

• Customer Identity and Access Management (CIAM)

• MFA and authentication flows

• User registration and account lifecycle management

• Session management

• Identity governance concepts

• Customer-facing authentication and security controls

Salesforce Platform

• Salesforce Experience Cloud

• Customer Community architecture

• Guest user security model

• Role, profile, and permission structures

• Apex and API-driven integrations

• Salesforce security and compliance concepts

Integration & Architecture

• REST APIs and web services

• API Gateway and integration patterns

• Mobile and web application integrations

• Environment management and release processes

• Custom domains, certificates, and integration dependencies

• Ability to interpret architecture diagrams, sequence diagrams, and system interaction flows

Security & Non-Functional Requirements

• Security and compliance requirements

• Audit logging and traceability

• Performance and scalability considerations

• Availability and operational support requirements

• Risk and dependency analysis

Preferred Qualifications

• 5+ years of experience as a Technical BSA, Systems Analyst, Product Analyst, or similar role.

• Experience supporting Identity, Security, or Customer Authentication platforms.

• Experience working within Agile and Waterfall delivery models.

• Strong technical writing and documentation skills.

• Proven ability to facilitate discussions between technical and non-technical stakeholders.

• Experience supporting enterprise platform migrations or modernization initiatives.