Salesforce Health Cloud & Agentforce Engineer

Role Overview:

This position involves designing, developing, and configuring scalable Salesforce solutions with a focus on Health Cloud features, including care plans, clinical data models, and provider/patient relationship management. The manager will build Apex classes, triggers, Lightning Web Components (LWC), and Flows, participate in code reviews, testing, and deployment using CI/CD pipelines, and integrate Salesforce with external systems like Epic, Genesys, MuleSoft, and HL7/FHIR APIs while ensuring healthcare data security compliance.

Responsibilities

• Translate business requirements into technical solutions through collaboration with analysts and architects.

• Configure and develop Health Cloud data models, agent-based solutions, and AI/ML models, including Prompt Builder templates and grounded AI experiences.

• Implement agent testing, observability, and guardrails to ensure accuracy and compliance, including monitoring and risk management.

• Ensure integration with external systems and maintain adherence to healthcare regulations such as HIPAA and HITRUST.

• Contribute to Salesforce release management, performance tuning, and environment strategy.

• Uphold high standards of professionalism, integrity, and responsibility in all work activities.

Qualifications & Skills

• Minimum five years of Salesforce development experience with Apex, SOQL, SOSL, LWC, Aura Components, Flows, and Triggers.

• Bachelor’s degree from an accredited institution.

• Salesforce Certified Platform Developer I and Agentforce Specialist certifications are required; additional certifications are preferred.

• Strong understanding of Salesforce Health Cloud and integration with external healthcare systems.

• Proficiency with Salesforce APIs, version control systems, and CI/CD tools.

• Hands-on experience with Agentforce, generative AI, Data Cloud, and responsible AI concepts.

• Knowledge of healthcare compliance, enterprise AI/ML services, and Agile methodologies.

• Excellent problem-solving, communication, and stakeholder management skills.

Additional Information:

The role requires travel to support client engagements and team collaboration. Candidates must be authorized to work in the U.S. without visa sponsorship. The position offers a competitive benefits package, including health, dental, vision, retirement plans, and well-being benefits. Salary ranges vary by location and experience.