Senior AI Product Manager, EMEA

Company Overview:

At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career.

As we continue to support growth and expansion, we are seeking an experienced Senior AI Product Manager whose technical depth and entrepreneurial mindset will drive the next generation of AI-powered capabilities.

** Position Summary **

In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning.

The Senior AI Product Manager owns strategy, discovery, definition, and delivery for customer-facing AI-powered product capabilities. This role combines senior product management leadership with hands-on technical validation—using codebase analysis and functional prototypes to give engineering an executable starting point rather than a written specification, while owning the economics, quality, and security of shipped AI features

You will serve as a strategic advisor, utilizing structured product frameworks (e.g., Jobs to Be Done (JTBD), Opportunity Solution Trees) while also establishing AI-driven workflows that elevate practices across the broader product team.

At Panopto, we collaborate as a team which may mean taking on additional tasks or projects within the scope of your role. This also offers growth opportunities and helps us scale as business needs evolve. You’ll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft.

** How You’ll Contribute **

• In this role, you will: *

** AI Product Ownership: ** Own AI product capabilities through discovery and delivery, incorporating model behavior, data requirements, evaluation methods (evals), unit economics (cost-per-task, model selection, caching), quality, security considerations, and gross margin impact into product decisions.

** Strategy & Roadmapping: ** Develop and maintain product vision and roadmaps for assigned AI capabilities, prioritizing investments based on customer needs, product analytics, market context, and business outcomes.

** Technical Prototyping & Feasibility: ** Evaluate software codebases and build functional prototypes that give Engineering an executable starting point rather than a written specification.

** Team AI Workflow Optimization: ** Establish, maintain, and share repeatable AI-driven workflows that improve discovery, prototyping, analysis, and delivery practices across the broader Product team.

** Discovery & Delivery Leadership: ** Lead product discovery using customer research, competitive analysis, and structured frameworks. Drive execution across cycles while managing cross-functional dependencies, risks, and milestones.

** Mentorship & Enablement: ** Mentor product team members on discovery practices, technical evaluation, and effective use of AI workflows. Support go-to-market teams with demonstrations, documentation, and technical domain expertise.

** What Success Looks Like **

** Within 3 Months: ** Complete an audit of Panopto's AI capabilities and develop a point of view on gaps and opportunities. Deliver one executable prototype that demonstrates a future opportunity you believe is worth considering for future roadmap development.

** Within 6 Months: ** Bring one customer-facing AI capability to engineering readiness: prototype accepted, eval suite and quality thresholds defined, guardrails and failure modes specified, costs modeled. Prepare GTM enablement for the first AI release.

** Within 12 Months: ** Two AI capabilities live with a documented contribution to the retention and expansion case. Consistently operating a quarter ahead of Engineering on definition and discovery.

** Values in Action **

** Customer First, Always ** : You proactively surface friction points in the customer experience before they are escalated — and propose solutions, not just reports.

** Thrive Together ** : You share work-in-progress for early feedback, knowing that challenge improves the outcome. You separate critiques of ideas from critiques of people.

** Elevate the Craft ** : You hold the bar high on your own work and invest in developing those around you. You treat every project as an opportunity to learn something new.

** Act with Ownership ** : You define success by outcomes, not activity. You flag problems early and bring a proposed path forward, not just the problem.

** Clarity Over Complexity ** : You default to the simpler solution. Your written communication — internal or external — is direct, specific, and free of filler.

** How We Thrive **

This position reports to the Senior Director of Product Management. The Product organization’s primary function is to ideate, define, and deliver best-in-class products and solutions to our valued customers. To deliver on this commitment, the team assesses market trends, performs strategic and competitive analysis, conducts customer research and interviews, and deep feasibility and viability assessment to identify areas of opportunities to make product investment decisions. We ruthlessly prioritize opportunities with high ROI and work with R&D to deliver highly scalable and reliable products in a timely fashion. The team is maniacally focused on every aspect of customer experience and continually explores areas of improvement.

** The Foundation for Success **

** Education & Experience: ** Bachelor’s degree and 8-10+ years of product management experience in SaaS or software environments, with a proven track record of shipping products from concept through launch.

** Product Leadership & Execution: ** Experience developing product vision and roadmaps, and leading product discovery, on complex, multi-team initiatives.

** Technical & Codebase Depth: ** Proven ability to read and evaluate software codebases to assess technical feasibility, dependencies, scope, and sequencing.

** Prototyping & Developer Workflows: ** Hands-on experience building functional prototypes and utilizing standard developer workflows (e.g., Git) to validate solutions.

** AI/ML Competency: ** Practical experience managing AI capabilities, including data pipelines, model evaluation (evals), and AI security guardrails.

** Discovery & Analytics: ** Strong foundation in customer research, competitive analysis, product analytics, and structured discovery frameworks (e.g., JTBD, RICE, Opportunity Solution Trees).

** Autonomy & Stakeholder Management: ** Self-reliant decision-maker skilled at aligning cross-functional partners and translating complex technical concepts for non-technical stakeholders.

** Go-To-Market & Enablement: ** Ability to support customer-facing teams with product demonstrations, documentation, training, and domain expertise.

** Travel: ** Ability to travel minimally as required by business needs.

** What Sets You Apart **

** Domain Expertise: ** Experience in EdTech / Higher Education, Corporate L&D, video infrastructure, or platform integration ecosystems (LMS, LTI, SSO, APIs).

** SaaS Business Acumen: ** Familiarity with enterprise SaaS metrics, subscription models, and customer lifecycle dynamics (e.g., ARR, NRR, churn, retention).

** Team Leadership: ** Track record of mentoring or coaching product managers.

** Join Us **

Join Panopto and be part of an exciting journey where your product development expertise will have a significant impact on the success of Panopto offerings. If you possess excellent communication skills with the ability to interact with, as well as understand technical subjects, emerging technologies and their relevance to the marketplace, we encourage you to apply.

Beyond the Requirements

At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.

We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Recruiting Tips:

From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable recruiting tips from our team.

The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer

Job Applicant Privacy Notice (compliant with GDPR)

As part of any recruitment process, Panopto collects and processes personal data relating to job applicants. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information do we collect?

Panopto collects a range of information about you. This includes:

• your name, address and contact details, including email address and telephone number;

• details of your qualifications, skills, experience and employment history;

• information about your current level of remuneration, including benefit entitlements;

• whether or not you have a disability for which the organization needs to make reasonable adjustments during the recruitment process; and

• information about your entitlement to work in the UK.

Panopto may collect this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment. We may also collect personal data about you from third parties, such as references supplied by former employers. We will seek information from third parties only once a job offer to you has been made and will inform you that we are doing so. Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does Panopto process personal data?

We need to process data to take steps at your request prior to entering into a contract with you. We may also need to process your data to enter into a contract with you. In some cases, we need to process data to ensure that we are complying with its legal obligations. For example, it is mandatory to check a successful applicant's eligibility to work in the UK before employment starts.

Panopto has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. We may also need to process data from job applicants to respond to and defend against legal claims. Panopto may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics. We may also collect information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. We process such information to carry out its obligations and exercise specific rights in relation to employment.

If your application is unsuccessful, Panopto may keep your personal data on file in case there are future employment opportunities for which you may be suited. We will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.

Who has access to data?

Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

We will not share your data with third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks.

How does Panopto protect data?

We take the security of your data seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does Panopto keep data?

If your application for employment is unsuccessful, the organization will hold your data on file for 6 (six) months after the end of the relevant recruitment process. If you agree to allow us to keep your personal data on file, we will hold your data on file for a further 6 (six) months for consideration for future employment opportunities. At the end of that period, or once you withdraw your consent, your data is deleted or destroyed. You will be asked when you submit your CV whether you give us consent to hold your details for the full 12 months in order to be considered for other positions or not.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your Human Resources file (electronic and paper based) and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

• access and obtain a copy of your data on request;

• require the organization to change incorrect or incomplete data;

• require the organization to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and

• object to the processing of your data where Panopto is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact hr@panopto.com. If you believe that the organization has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to Panopto during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.

Use of Artificial Intelligence (AI):

Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.

Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.

By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.

We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.

To ensure fairness and transparency:

_ We have human oversight in all hiring decisions.

_ If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.

_ Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.

_ We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.

Panopto is dedicated to a fair and equitable hiring process for all candidates.