Senior Backend Engineer

• REPORTS TO: Squad Leader

• We are looking for a Sr Backend Engineer to join our team responsible for designing, building, and maintaining the core platform that supports our call center operations, including the agent desktop that powers day-to-day customer interactions

• The solutions developed by this team have a direct impact on how efficiently our agents assist customers and resolve issues

• In this role, you will also contribute to improving operational efficiency through automation, AI, and intelligent workflows

• This includes developing tools that enable agents to work more effectively, integrating systems across the call center ecosystem, and introducing AI-powered capabilities that enhance both the agent and customer experience

• This is a high-impact opportunity where engineering work directly influences real-world operations at scale

• You will tackle complex product and platform challenges in a fast-paced environment while helping shape the technology that powers Sunbit’s customer success organization

• Design, build, and evolve the Customer Success agent desktop, the core platform used by our call center to support customers

• Develop tools, workflows, and integrations that connect multiple systems used by our Customer Success organization

• Improve agent productivity and operational efficiency through automation, smart workflows, and AI-driven capabilities

• Work on high-impact product and platform challenges, solving real operational problems at scale

• Collaborate closely with Product, Customer Success, Product lines, and Operations teams to design solutions that improve both agent and customer experience

• Ensure systems are reliable, scalable, and maintainable, supporting a fast-growing operational environment

• Write clean, high-quality code, with strong testing and observability practices

• Take ownership of features end-to-end, from design and architecture through development and production deployment

• Contribute to a strong engineering culture by sharing ideas, improving processes, and supporting teammates

Benefits

• Mission driven + empowered + collaborative

• Competitive pay and stock options

• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave

• 401K Plan with Matching

• Cell Phone Stipend

• Commuter Supplement for LA Office eligible employees

• Casual Dress

• Monthly Lunches in LA HQ- 5+ years of experience in software engineering

• Strong problem-solving skills, capable of meeting technical challenges head-on

• Proficient in both relational (e.g., MySQL) and non-relational databases (e.g., MongoDB)

• Familiarity with message queue technologies such as Kafka, SQS, RabbitMQ, or similar

• Background in fintech is a plus

• Resourceful, self-motivated, and capable of working independently

• Experience in the Spring Framework

• A passion for learning, constantly staying up to date with industry trends and technology advancements

• Proficiency in micro-service architecture

• Experience with backend software development

• Bachelor’s degree in Computer Science or a related field

• Experience in Kotlin, Java, or Scala with hands-on experience