Senior Business Analyst

Role/Job Title

Senior Business Analyst (5-8 yrs of experience)

Location: Onsite - Dubai

Resources required - 3

Technical skills required

• Strong knowledge of the Aviation and Air Cargo domain.

• Hands-on experience with Air Cargo systems such as SkyChain, iCargo, Cargospot, and Croamis.

• Experience in Product Ownership, including managing product backlogs, prioritizing requirements, and defining roadmaps.

• Strong Business Analysis skills, including requirements gathering, process mapping, gap analysis, and solution design.

• Ability to work closely with business users, operations teams, vendors, and IT teams to ensure successful delivery.

• Experience working in Agile environments, including user story creation, sprint planning, UAT, and release management.

• Understanding of system integrations involving APIs and interfaces with customs, ERP, finance, and warehouse systems.

• Experience in data analysis and reporting, including KPI tracking and performance monitoring to support business decisions.

• Strong Communication and Problem-Solving Skills

Job Description

To support the delivery of technology-driven products by bridging the gap between business needs and technical implementation through defining product requirements, prioritizing product backlog, ensuring technical feasibility, and collaborating closely with cross-functional teams to deliver high-quality solutions that meet customer and business objectives.

Key Responsibilities:

• Own and manage the product roadmap, backlog, and priorities for Cargo systems.

• Gather and define business requirements for cargo initiatives and system enhancements.

• Work closely with business users, development, QA, Vendors, and other IT teams ensuring transparency and alignment.

• Collaborates closely with architects and engineers to ensure proposed solutions are technically viable and align with enterprise architecture.

• Create and prioritize user stories, manage sprint activities, and support Agile deliveries.

• Reviews acceptance criteria, review deliverables, and coordinate user acceptance testing to ensure product quality.

• Oversee system enhancements, integrations, testing, and release activities.

• Monitor product performance, resolve business issues, and drive continuous improvement.

• Ensure solutions align with business goals and deliver operational and commercial value.

• Facilitates smooth adoption of new features by working with change management teams and providing necessary documentation/training.