Job description

Job Title: Senior DevOps Engineer

Key Skills:

Tier III Application Support, ftware Configuration, Root Cause Analysis (RCA) Advanced Troubleshooting, SQL & Relational Databases, Jira / Azure DevOps, SaaS / Enterprise Applications, Defect Analysis, Java / Python / JavaScript / C#

Agile Methodologies, Production Support, Clinical Trials / Life Sciences (Preferred)

Experience: 8-15+ Years

Location: Indianapolis, Indiana (Onsite)

Coforge is seeking experienced Software Configuration Engineers with strong expertise in Tier III application support, software configuration, root cause analysis, troubleshooting, SQL, SaaS/enterprise applications, and defect investigation. Experience with Jira/Azure DevOps and programming languages such as Java, Python, JavaScript, or C# is highly preferred.

Key Responsibilities:

Provide Tier III support for enterprise applications.
Investigate and resolve complex production issues.
Perform root cause analysis and defect identification.
Configure and troubleshoot application functionality.
Collaborate with Product Managers and Software Engineers.
Validate fixes and support testing activities.
Improve platform stability and reduce recurring issues.
Create technical documentation and knowledge articles.
Participate in on-call support rotation (24x5).

Required Skills & Experience

8+ years of Tier III Application Support or Production Support experience
Software Configuration & Troubleshooting
Strong Root Cause Analysis (RCA) skills
SQL & Relational Database knowledge
Jira or Azure DevOps experience
Defect Investigation & Resolution
Experience working with Engineering teams
SaaS or Enterprise Application Support
Basic coding knowledge (Java, Python, JavaScript, C#, etc.)
Strong communication and problem-solving skills
Agile environment experience (preferred)
Life Sciences / Clinical Research experience (preferred)