Senior Engineer - Service Sales

Job Description

• AMC Renewal Management

Responsibilities

The Sales Engineer shall be responsible for renewing the Annual Maintenance Contracts (AMC) for all elevators and escalators within the assigned territory. This includes:

• Engaging with existing clients prior to contract expiry

• Preparing renewal proposals and negotiating terms

• Ensuring timely closure of renewal agreements

• Acquisition of Third‑Party Elevators & Escalators

The Sales Engineer must actively pursue and secure maintenance contracts for non‑AG Elevator (third‑party) equipment, including:

• Elevators

• Escalators

• Moving walks

This involves market research, site surveys, technical evaluation, and proposal submission.

• Tender Participation

The Sales Engineer shall participate in all tenders related to:

• AMC (Annual Maintenance Contracts)

• Repair works

• Modernization (partial or full upgrades)

Responsibilities include document preparation, compliance review, pricing, and coordination with internal departments.

• Payment Collection

The Sales Engineer Is Accountable For Ensuring Timely Collection Of Payments For All Orders Booked, Strictly Following The Agreed Payment Terms. This Includes

• Coordinating with clients for invoice acknowledgment

• Following up on due and overdue payments

• Supporting the finance team in resolving payment issues

• Technical Coordination

The Sales Engineer must work closely with the technical and service teams to ensure smooth operations, including:

• Sharing customer requirements and site conditions

• Coordinating site visits, surveys, and technical assessments

• Supporting the team in resolving service‑related issues

• Ensuring customer satisfaction and service continuity

• Customer Relationship Management

The Sales Engineer shall maintain strong relationships with existing and potential clients to support business growth and retention.