JOB SUMMARY:

The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation.

MAJOR RESPONSIBILITIES: Leadership

Encourage an innovative culture that fosters "outside the box" thinking
Drive the vision of the team in support of business needs
Understand and track key trends and innovations, continuously looking for opportunitites to advance the product portfolio
Act as product expert both internally and externally, providing learning opportunities to other Team Members and attending external industry events
Provide leadership, management, and coaching
Establish standards and best practices to maximize team performance and company advancement
Develop growth plans and foster individual and professional growth
Keep key stakeholders updated on product roadmap developments and advancements
Manage issues, risks, and escalations as needed to support the product team
Work closely with IT and other internal organizations to ensure alignment
Contribute to the success of the larger team by driving joint collaboration, visioning, and planning
Provide other Team Members with support in continued growth opportunities through shared product experiences
Participate and drive formal mentorship opportunities to help other Team Members improve their product skills

Product Planning

Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes

Product Strategy

Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities
Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development
Collaborate and liaise with key business partners to establish product goals and objectives
Ensure product alignment with the holistic experience transformation vision

Product Definition

Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
Drive detailed product Feature definition, including functional and non-functional requirements
Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders

Product Delivery

Facilitate product backlog grooming with the Delivery scrum team
Define and document product user stories to enable technical design, development, and testing
Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives

Product Implementation and Support

Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
Represent and support the product as the ongoing subject matter expert.
Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

QUALIFICATIONS:

Strong critical thinking and problem-solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies
Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g. Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectiveness
Extremely strong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis and recommendations
Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment
Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partners
Experience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from Business perspective.
Demonstrated experience leading a team, encouraging innovation, and creating a shared vision that empowers Team Members.

EDUCATION:

Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred;
Master’s degree preferred.

EXPERIENCE:

9+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
People Management
Including goal setting, escalation handling, and mentorship
Managing the digital experience for a consumer website and/or mobile app
Experience with large scale transformation initiatives
Demonstrated ability to define and execute strategic initiatives
Working in an agile technology delivery program
Defining a customer journey and digital product roadmap
Product backlog management, including Feature definition, requirements, prioritization and sprint planning
Close partnership with a Technology Delivery team
Stakeholder engagement and relationship building
Executive communication, with the ability to influence decision making
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply;
or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort.

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Senior Manager, Digital Product Manager

Job description