Senior Platform Engineer (ServiceNow) #246

Target Hiring Range: $130,000 - $145,000

Department:

Chief Information Officer

Posting Date Range:

8/27/2026-9/10/2026

Pay Grade Range:

$102745-$173959

Work

Hours:

8:30 a.m. to 5:30 p.m.

FLSA Status:

Exempt

Work Location Status:

Hybrid

Hybrid Schedule:

6 days per month onsite with specific scheduled days and times subject to operational needs.

All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.

The Senate Sergeant at Arms does not pay for relocation expenses.

This vacancy announcement closes at 11:59pm EST. Late applications will not be accepted.

Job Description

JOB OVERVIEW

The Target Hiring Range for this position is: $130,000 - $145,000

The Office of the Sergeant at Arms (SAA) of the United States Senate is looking for a skilled and motivated Senior ServiceNow Engineer. This role involves designing, improving, and supporting key applications on the ServiceNow platform. It is perfect for a ServiceNow specialist with strong expertise in CMDB, ITSM, EAM, and ITOM, which are vital to the Senate’s digital infrastructure. You’ll collaborate directly with customers and end users to understand their business needs, improve processes, and deliver secure, high-quality solutions that support mission-critical operations. This is a unique opportunity to apply your ServiceNow expertise in a highly meaningful public service environment.

This role is located in Washington, D.C., with eligibility for hybrid work. You must be on site at least six times per month and be prepared to respond quickly to emergencies, work outside normal hours, or travel to other locations to support the Senate.

This position requires the ability to obtain and maintain a security clearance.

Responsibilities

The Administrative Systems team depends on the Senior Platform Engineer to support and enhance various custom and commercial off-the-shelf (COTS) applications. This involves actively participating in the improvement and maintenance of multiple systems.

Responsibilities For This Position Include

• ServiceNow Configuration and Maintenance:

• Configure out-of-the-box functionality to meet customer requirements.

• Create and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reports.

• Assist with ServiceNow upgrades and provide best-practice recommendations.

• Software Development and Debugging:

• Participate in the entire software development life cycle, debugging and correcting defects.

• Implement and support CMDB, ITSM, ITAM, Knowledge Management, KPI reporting, dashboards, and permissions models—key components of asset and service operations.

• Ensure data quality and process reliability across asset lifecycles and service delivery workflows.

• Ensure thorough quality control of all software development and modifications.

• Employ Agile Scrum methodologies in development activities.

• Customer Interaction and Support:

• Collaborate with customers to refine requirements, develop user stories, and implement solutions.

• Provide technical support for resolving system problems encountered in ServiceNow.

• Interact with customers to address technical issues and resolve conflicts.

• Documentation and Process Improvement:

• Develop and maintain system documentation, including user guides, procedures, and communication of enhancements and bugs.

• Assist in the design, creation, and cataloging of business process flows.

• Work with department representatives to identify and anticipate process improvement opportunities.

• Identify opportunities to streamline asset management and service management processes.

• System Installation and Coordination:

• Coordinate software installations, ensuring all equipment functions correctly and meets operational standards.

• Cross-Functional Collaboration:

• Collaborate with various departments to develop solutions to improve processes and address other technical needs.

Key Accountabilities/Essential Job Duties

Designs and implements complex integrations, advanced customizations, and scalable platform features. Architects reusable components and frameworks that promote consistency, reduce redundancy, and support platform growth. Drives technical decision-making, establishes best practices, and provides guidance to engineers to ensure high-quality, performant, and maintainable solutions. Collaborates with stakeholders on technical roadmaps, ensuring solutions account for future needs related to scalability, performance, and security.

JOB SPECIFICATIONS

Required Education

High School Diploma/ GED.

Other Duties/ Responsibilities

• Ability to gather requirements, translate business needs into technical specs, and communicate with non-technical stakeholders.

• Strong root cause analysis, debugging, and incident resolution skills.

• Ability to maintain detailed system and integration documentation.

• Familiarity with Agile/Scrum methodologies.

Required Work Experience

• GED with 8–10 years of relevant work experience; Bachelor's with 5–8 years of relevant work experience; Master's with 3–5 years of relevant work experience.

Required Special Skills/ Knowledge

• Proficiency in scripting languages.

• Strong experience configuring workflows, forms, access controls, notifications, and data models.

• Knowledge of building and managing integrations.

• Familiarity with ETL tools, batch processing, SQL, and data transformations.

• Understanding of access control (RBAC, ABAC, PBAC), SSO, SAML, and platform-level security configurations.

• Knowledge of distributed systems, middleware, service orchestration, and scalability principles.

• Experience with DevOps practices, source control, automated testing, and deployment pipelines.

• Experience documenting existing and newly developed platform solutions to support both technical implementation and ongoing troubleshooting, ensuring clarity for developers, administrators, and support teams.

• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Desired Qualifications

• ServiceNow Platform Experience:

• Minimum of 3 years of experience with implementing and supporting the following ServiceNow platform features/functions:

• CMDB

• ITSM (incidents, requests, knowledge, workflows)

• EAM, ITAM, SAM

• Service Catalog & Service Portal

• Knowledge Management

• KPI reports & dashboards

• Roles & permissions management

• Technical knowledge: Proficient with Oracle, SQL Server, .NET, and Java.

• Systems integration: Skilled in developing system interfaces such as APIs, SOA, RESTful, and JSON.

• Custom application development: Background in developing custom applications.

• ServiceNow application expertise: Experience with ServiceNow applications such as HR Service Delivery (HRSD), IT Operations Management (ITOM), IT Business Management (ITBM), and Customer Service Management (CSM). Agile/Scrum experience: Involved in Agile and Scrum methodologies, particularly in the software development life cycle (SDLC).

• Requirements management: Experience with tools like GitLab for managing requirements.

• UI/UX design: Understanding of UI and UX design principles.

• Certifications: ServiceNow certifications (e.g., Certified Application Developer, Certified System Administrator) and ITIL certification or familiarity with ITIL foundations.

• Cross-functional collaboration: Effective at coordinating between cross-functional teams to deliver solutions.

• Proven ability to work in an Agile environment (user stories, testing, implementation).

• Excellent communication skills and ability to support users professionally.

• Strong attention to detail and ability to manage multiple tasks.

• Ability to work independently with minimal supervision.

• Ability to meet aggressive deadlines.

Working Conditions

• This position directly supports essential services of the U.S. Senate. As such, this position requires the employee to be available and prepared to work during a lapse in appropriations, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.

• The U.S. Senate network cannot be taken offline for maintenance during the workday or while the Senate is in session. As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays. Employees who perform systems upgrades, maintenance, wiring, backups, or support our alternate data centers will have schedules that include working nights, weekends, and holidays.

• The person in this position must report to work for SAA business needs as required.

• The person in this position will be required to constantly operate a computer.

Security Clearance

• This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.

• Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.

CONDITIONS OF EMPLOYMENT

To be employed by a Senate employing office in a paid position in the continental United States an individual must:

• Be a U.S. citizen;

• Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C.

• 1324b(a)(3)(B);

• Be (i) admitted as a refugee under 8 U.S.C.

• 1157 or granted asylum under 8 U.S.C.

• 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or

• Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).

Employment is contingent on background / security investigation results.

Benefits At-a-glance

The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW .

ACCOMMODATIONS

As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to employment@saa.senate.gov with “Accommodation” in the subject line.

VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE

If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference

AFTER

you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.

Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.

• Late applications for veterans’ preference will not be considered.

• Documentation to obtain veterans’ preference will not be considered if attached to the job application.

• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email SAARecruitment@saa.senate.gov .

• To view additional information regarding the VEOA, please click here .

An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.