Senior Product Manager (Community Support Experience)

• Airbnb is a vision and mission driven company. Our Product Managers (PMs) embody this culture and mindset

• Platform Product Managers here imagine the ideal end state for our community (guests and hosts) first, work backwards from it, and deliver the vision in a scalable way

• They champion a winning strategy and leverage metrics to ensure we are making progress against it

• They partner with talented cross-functional team members (across product marketing, engineering, design, analytics, etc.) and lead teams to execute upon a shared vision. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere

• A support journey starts from the moment a guest or a host reaches out for help and ends when his/her challenge is resolved. PMs at Community Experience Platform lead cross team collaborations and deliver best-of-the-class support experience and platform capabilities

• Keen eyes on great user experience, strong collaboration and influence skills are must-haves to thrive as a PM in Community Experience Platform

• The Senior Platform Product Manager, Community Experience Platform will be responsible for major experience platforms that power Airbnb’s support experiences

• The successful candidate will lead high profile projects and work collaboratively across multiple cross functional teams across the company

• Understand the competitive landscape. Challenge the status quo. Influence design and product marketing team and inspire people towards a unified outcome

• Define success with clearly measurable objectives and key results

• Define a winning product strategy and create a sound roadmap

• Align the vision, OKR, strategy and roadmap with senior leaders and stakeholders across the company

• Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change

• Maintain product backlog and the product roadmap

• Partner with senior tech leads and execute the vision with cross function leaders from multiple teams

• Present product roadmap and status to the leadership on an ongoing basis

Benefits

• Paid volunteer time

• Health food and snacks

• Generous parental and family leave

• Learning and development

• Annual travel and experiences credit- Exceptional communication skills. Being able to adapt communication style for different types of audiences

• 5+ years of product management, or product design experience ( at least 5 out of the 8 years in a product management role)

• Ability to quickly absorb technical concepts and communicate them to a non-technical audience

• Outcome-oriented. Articulates the desired outcome and works collaboratively to create a path to achieve it

• Experience working with partners beyond just one’s immediate cross functional team in a product management or business role

• Ability to appreciate and articulate great user experience

• Radical thinking paired with strong execution. Can envision a world different from the status quo with the ability to articulate a clear path to get there