Senior Product Manager (Dispatch & Driver Experience)

CurbWaste is looking for a Senior Product Manager to own our Dispatch and Driver Experience product areas — the operational core of how waste haulers plan and execute their day

This is the role responsible for turning the complexity of real-world field operations into software that dispatchers trust and drivers actually want to use

You’ll report to the Head of Product and work closely with engineering and design to drive the roadmap from discovery through delivery

You’ll own some of our most technically complex and strategically important workstreams — route optimization, real-time dispatch tooling, the driver mobile app, and the telematics integrations that tie them together. You’ll inherit a strong foundation and be expected to take it further

Own the product roadmap for Dispatch, Driver Mobile, and Routing — translating dispatcher and driver workflows into prioritized, well-scoped features the engineering team can execute

Drive the continued build-out of our route optimization engine, including universal optimization across order types, constraint handling, and dispatcher-facing recommendation UX that builds trust over time

Lead product development on the driver mobile app — improving stop workflows, GPS-based automation, turn-by-turn navigation, and the day-of experience for drivers in the field

Own the dispatch product surface area — from day-of planning and order management to real-time visibility and route execution — ensuring dispatchers have the tools they need to run operations confidently

Own the integration strategy for hardware and data providers that power field operations — including telematics, geofencing, camera systems, and scale integrations — ensuring CurbWaste surfaces the right data at the right moment in the workflow

Conduct ongoing customer discovery with dispatchers and drivers — shadowing workflows, running interviews, and synthesizing qualitative insight into sharp product decisions

Partner closely with engineering to define technical architecture tradeoffs, write detailed PRDs, and maintain high delivery quality across a complex, integration-heavy surface area

Establish and track feature-level success metrics — from route optimization adoption to driver app stop completion rates — and use data to inform what to build next

Work with Sales and Customer Success to close feedback loops, understand how the product performs in the field, and identify gaps that affect retention and expansion- Experience owning mobile product development, with a track record of shipping driver- or field-worker-facing apps that are adopted and used daily

Ability to write precise, detailed PRDs and translate ambiguous problems into well-scoped engineering work

Deep familiarity with dispatch, routing, or fleet operations — either from domain experience or from shipping software in these spaces

BA/BS required; background in engineering, logistics, or a technical discipline is a strong plus

A bias toward action and delivery — you thrive in a fast-moving environment and know how to balance the long-term roadmap with near-term execution pressure

4+ years of product management experience in B2B SaaS, ideally in operations, logistics, or field service software

Strong discovery instincts — you know how to get in front of users, ask the right questions, and synthesize what you hear into decisions that move the product forward

Comfort with technical complexity — you can speak fluently with engineers about API architecture, real-time data systems, and third-party integrations without needing to be the one writing the code

Background in waste management, logistics, field service, or municipal services

Experience with video telematics or AI dashcam integrations — including camera event APIs, video retrieval workflows, and using footage as a data signal in operational software

Experience integrating with telematics or fleet hardware providers

Familiarity with route optimization engines and the tradeoffs involved in tuning constraint handling — including time window, cost, and multi-variable optimization beyond simple distance minimization

Experience with GPS/geofencing systems and location-based mobile UX patterns