Senior Product Manager

Job Description: Senior Product Manager

Job Type: Full-time

Location : Riyadh

About Labayh

Labayh is a digital mental healthcare platform that makes accessing professional psychological and wellbeing services easier, more private, and more convenient.

Through Labayh, users can connect with qualified doctors and specialists for online psychological, family, and marital consultations, as well as access educational and wellbeing content.

Our mission is to make high-quality mental healthcare more accessible across Saudi Arabia and the region through trusted, simple, and technology-enabled experiences.

At Labayh, we believe AI will increasingly shape both the products we build and the way we work. We expect our product team to use AI thoughtfully to move faster, learn better, and create more valuable experiences while maintaining a high bar for privacy, safety, trust, and clinical responsibility.

About The Role

We are looking for a Senior Product Manager to lead the development and growth of key product experiences at Labayh.

You will own product areas end-to-end from identifying customer problems and defining product strategy to prioritizing the roadmap, working with design and engineering, launching solutions, and measuring their impact.

This role requires someone who combines strong product judgment, customer empathy, analytical thinking, technical curiosity, and execution. You will work closely with engineering, design, data, clinical operations, marketing, growth, and other teams to build products that create meaningful value for both Labayh users and mental-health specialists.

As a Senior Product Manager, you will be expected to go beyond delivering features. You will identify opportunities, define measurable outcomes, make prioritization decisions, and continuously improve the customer experience based on data, research, experimentation, and business objectives.

You should also be comfortable operating in an AI-enabled product environment: using AI as part of your day-to-day work, understanding its capabilities and limitations, and identifying opportunities where AI can meaningfully improve the customer experience or our internal ways of working.

Key Responsibilities

• Own the product strategy, roadmap, and execution for one or more key areas of the Labayh product.

• Develop a deep understanding of users, specialists, business needs, technology trends, and the digital mental-health market.

• Conduct product discovery through customer interviews, user research, behavioral data, competitive analysis, prototyping, and experimentation.

• Identify high-impact customer problems and translate them into clear product opportunities.

• Define product requirements, user stories, acceptance criteria, and success metrics.

• Prioritize initiatives based on customer impact, business value, strategic importance, effort, and available evidence.

• Partner closely with Product Design and Engineering throughout discovery, development, launch, and iteration.

• Own product initiatives from concept through launch and post-launch optimization.

• Define and monitor product KPIs such as activation, booking conversion, engagement, retention, repeat sessions, customer satisfaction, and other relevant metrics.

• Use quantitative and qualitative insights to continuously improve the product experience.

• Design and evaluate experiments to validate assumptions and improve product performance.

• Identify friction across the customer journey, including onboarding, specialist discovery, booking, payment, consultation, and post-session experiences.

• Explore and evaluate opportunities to use AI where it can create meaningful customer, specialist, or operational value.

• Use AI tools effectively as part of product discovery, analysis, research synthesis, prototyping, documentation, and decision-making.

• Work with engineering, data, clinical, and other stakeholders to evaluate AI-powered experiences with appropriate consideration for accuracy, privacy, safety, user trust, and clinical context.

• Collaborate with Growth, Marketing, Operations, Clinical, Customer Experience, and Commercial teams to deliver company-wide objectives.

• Balance user needs, specialist needs, business priorities, technical constraints, privacy, and healthcare requirements when making product decisions.

• Communicate product strategy, priorities, progress, results, and trade-offs clearly to stakeholders and leadership.

• Help strengthen product management practices, processes, experimentation, and AI-enabled ways of working across the organization.

• Mentor and support other product team members when needed.

Experience

Required Qualifications

• 5+ years of experience in Product Management, including experience independently owning meaningful digital products or product areas.

• Proven experience taking products or major features from discovery through launch and iteration.

• Experience working closely with engineering and product design teams in an agile product-development environment.

• Strong track record of using data and customer insights to make product decisions.

• Experience defining and managing product KPIs and evaluating product performance.

• Experience working on consumer-facing digital products, marketplaces, mobile applications, SaaS, health-tech, fintech, or similarly complex products.

Product Skills

• Strong product discovery and problem-solving skills.

• Ability to translate ambiguous problems into clear opportunities, priorities, and product requirements.

• Strong understanding of customer journeys, UX principles, experimentation, and product analytics.

• Ability to prioritize effectively and make informed trade-offs.

• Strong analytical skills and comfort working with funnels, cohorts, conversion, retention, and engagement metrics.

• Ability to connect product decisions to business and customer outcomes rather than focusing only on feature delivery.

• Strong written and verbal communication skills.

• Ability to influence and align cross-functional stakeholders without relying on authority.

• Comfortable operating in a fast-moving environment with changing priorities and incomplete information.

• Comfortable using modern AI tools as part of day-to-day product work.

• Good understanding of the opportunities and limitations of AI, with the ability to distinguish between useful applications and technology-driven solutions without a clear customer problem.

• Curiosity about how AI can improve products, workflows, decision-making, and customer experiences.

Preferred Qualifications

• Previous experience in health-tech, digital health, mental health, telemedicine, or another regulated industry.

• Experience working on marketplace products connecting customers with service providers.

• Experience with subscription, booking, payment, or appointment-based products.

• Experience building or working with AI-enabled product features is a plus.

• Familiarity with experimentation and product analytics tools.

• Experience building products for customers in Saudi Arabia or the wider MENA region.

• Understanding of privacy, trust, and sensitive-data considerations in healthcare products.

What We Offer

• Competitive salary and benefits package.

• The opportunity to build products that have a meaningful impact on people's mental health and wellbeing.

• Ownership of important product challenges at a growing digital-health company.

• An environment where AI, technology, experimentation, and customer insight are actively used to improve both our products and the way we work.

• Opportunity to work with modern technologies and product practices.

• A collaborative, ambitious, and innovative work environment.

• Direct collaboration with talented colleagues across Product, Technology, Clinical, Operations, Growth, and other teams.

• Professional development and career growth opportunities.

• The opportunity to help shape the future of digital mental healthcare in Saudi Arabia and the region.