Senior Product Manager, Payments

Role Summary

We are seeking a Senior Product Manager with deep, hands-on experience building and managing payment products and payment platform integrations. This individual will own strategic and day-to-day product responsibilities across payment workflows, including credit and debit card processing, ACH, MoneyGram, lockbox services, and other online and alternative payment methods. The ideal candidate combines strong payments-domain expertise with senior-level product leadership, technical fluency, and the ability to drive execution across Product, Engineering, Design, QA, Operations, Finance, and external payment partners.

What You’ll Own

• Own the product strategy, roadmap, prioritization, and execution for payment capabilities across the platform.

• Lead payment initiatives from discovery through launch, including requirements definition, business rules, UX flows, technical dependencies, testing, rollout, and post-launch optimization.

• Drive improvements to payment acceptance, conversion, reliability, reconciliation, exception handling, refunds, reversals, returns, disputes, and resident/customer payment experiences.

• Manage and evolve integrations with payment processors, banks, gateways, third-party payment networks, lockbox providers, MoneyGram or similar cash-payment services, and other financial technology partners.

• Partner closely with Engineering and Architecture to define scalable, secure payment workflows, APIs, data flows, and integration patterns.

• Work with Finance, Operations, Support, and Compliance stakeholders to ensure payment products support accurate settlement, reconciliation, reporting, controls, and operational processes.

• Use product data, transaction trends, customer feedback, support issues, and market insights to identify friction points and prioritize improvements.

• Translate complex payment concepts and technical constraints into clear product requirements, user stories, acceptance criteria, and stakeholder communications.

• Coordinate cross-functional delivery using Agile/Scrum practices and maintain clear ownership of scope, dependencies, risks, and launch readiness.

• Serve as a subject-matter expert for payments across the organization and help establish best practices for payment product development.

Payments Experience — Required

This role requires substantial prior experience working directly with payment products, payment platforms, or payment processing ecosystems. Candidates should be comfortable discussing both customer-facing payment experiences and the underlying operational and technical workflows.

• Credit and debit card payments, including authorization, capture, settlement, refunds, chargebacks/disputes, tokenization, and card-on-file experiences.

• ACH payments, including account validation, returns, settlement timing, payment status handling, and exception workflows.

• Cash or alternative payment channels such as MoneyGram or comparable bill-payment networks.

• Lockbox payment processing, including remittance data, exception handling, matching, posting, and reconciliation.

• Online payment methods and digital payment experiences, including one-time payments, scheduled payments, recurring/autopay workflows, and stored payment methods.

• Payment processor, gateway, banking, or fintech integrations using APIs, webhooks, batch files, or other transaction-processing mechanisms.

• Payment reconciliation, settlement reporting, transaction lifecycle management, and troubleshooting of payment failures or discrepancies.

• Understanding of payment security, risk, fraud, compliance, and control considerations relevant to payment products.

Qualifications

• 5+ years of product management experience, with meaningful senior-level ownership of complex software products or platforms.

• Extensive experience in payments, payment processing, fintech, banking technology, transaction platforms, or a SaaS product with significant payment functionality.

• Demonstrated ability to own complex product initiatives end-to-end and make sound prioritization decisions across customer, business, technical, and operational needs.

• Strong understanding of the software development lifecycle and experience partnering closely with Engineering, QA, Design, and other technical teams.

• Experience writing clear product requirements, user stories, acceptance criteria, process flows, and launch plans.

• Proficiency with JIRA and Confluence; experience with Figma or comparable product/design collaboration tools.

• Strong analytical skills and comfort working with transactional data, payment metrics, operational reporting, and root-cause analysis.

• Excellent written and verbal communication skills, with the ability to explain complex payment and technical concepts to both technical and non-technical stakeholders.

• Strong cross-functional leadership skills and the ability to influence without relying solely on formal authority.

Bonus / Preferred Experience

• Bonus: Experience with property management software, property management technology, rent or resident payment workflows, or the broader property management / real estate industry.

• Experience working with multiple payment processors, acquiring banks, sponsor banks, gateways, or payment orchestration platforms.

• Familiarity with PCI-related product considerations, NACHA/ACH operating concepts, fraud/risk tooling, and payment compliance requirements.

• Experience modernizing legacy payment workflows or migrating payment integrations to newer platforms or APIs.

• Experience building B2B2C or multi-tenant SaaS products where payment behavior varies by customer, property, account, or configuration.

Work Environment

• This is a hybrid role with a strong in-office collaboration expectation.

• The successful candidate should expect to work from the office a minimum of three days per week.

• Additional in-office presence may occasionally be required for planning sessions, launches, partner meetings, or other business needs.

What Success Looks Like

• Payment initiatives are clearly prioritized, well-defined, and delivered with strong cross-functional alignment.

• Payment reliability, usability, operational efficiency, and customer satisfaction improve over time.

• The team has clear visibility into payment performance, failure points, reconciliation issues, and opportunities for optimization.

• External payment partners and internal stakeholders are managed effectively, with risks and dependencies surfaced early.

• The Senior Product Manager becomes a trusted internal authority on payments and helps shape the long-term payment strategy for the platform.

Compensation & Benefits

• This position offers a base salary of $140,000–$170,000 plus a KPI-based bonus tied to clear and achievable goals.

• Comprehensive health insurance (including vision and dental coverage).

• Competitive 401(k) plan with employer matching.

• Generous time off, including multiple company-wide holidays when the office is closed.