Senior Product Manager, Student Experience

Stepful

Hybrid (408 Broadway, Floor 5, New York, New York, United States) Full Time USD 143,000 - 181,000 Today

About The Job

Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need t...

Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more.

Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.

Key Responsibilities

Own the product strategy and roadmap for the end-to-end student experience for both our D2C and B2B2C business, from onboarding and live instruction through graduation.

Challenge long-held assumptions about how students learn and progress, and bring bold, evidence-backed ideas for improving completion, certification pass rates, and job outcomes.

Partner closely with the Student Experience team to understand where students get stuck, and decide what should be solved with product, with process, or with people.

Talk to students regularly through interviews, usability sessions, and feedback loops so their real needs shape what we build.

Run a disciplined experimentation program with A/B tests and rapid prototypes to learn quickly and scale what works.

Collaborate with designers and engineers to ship intuitive, mobile-friendly experiences for learners who are often studying on the go.

Use AI and automation to deliver more personal support at scale, so tech empowers our coaches and instructors instead of replacing them.

Define and track success metrics tied to student engagement, retention, completion, satisfaction (NPS), and job placement. We're not a feature factory and have no intention of becoming one!

Required Skills & Abilities

7+ years of product management experience, with a strong track record building consumer-facing products

Proven success moving engagement, retention, or conversion metrics for a large user base, with launches you can point to

Strong product fundamentals: structured discovery, hypothesis-driven experimentation, focused prioritization, roadmap ownership, and clear documentation

A deep, genuine obsession with users, and comfort turning qualitative insights and messy data into clear product decisions

Comfort working with complex data sets and writing SQL to generate your own insights

Exceptional stakeholder management skills, with the ability to earn trust quickly with operators, instructors, execs, and technical teams

The ability to clearly articulate tradeoffs, make decisions with imperfect information, and find the 80/20 quickly

Excellent written and verbal communication skills, including crafting narratives that drive alignment and action

You've built products in EdTech, healthcare, workforce development, or another mission-driven industry

You've designed experiences for adult learners, career changers, or underserved populations

You've built products that blend self-serve software with human support, such as coaching, tutoring, or customer success

Step 1: Intro Call with Talent Acquisition Lead

Step 2: Call with hiring manager (past project deep dive and mini case)

Step 3: Take-Home Case Study and Presentation

Step 4: Onsite interview at office in SoHo, NYC

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Job Overview

Company Stepful

Location Hybrid (408 Broadway, Floor 5, New York, New York, United States)

Job Type Full Time

Salary USD 143,000 - 181,000

Posted Today

Deadline Mar 23, 2027

About Company

Industry Education/Training

Founded 2021

View Company Profile ⟶

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