Service Delivery Manager

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Remote working, with occasional travel to site

Are you a dynamic leader who thrives on multitasking, accountability, and delivering results? We’re seeking a Delivery Manager to lead a team of Functional Assessors and Site Coordinators.

What You’ll Do

• Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.

• Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.

• Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.

• Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.

• Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.

• Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.

• Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.

What We’re Looking For

• Proven experience leading and developing high-performing teams.

• Strong organisational skills with the ability to multitask and manage multiple priorities.

• High level of accountability for team performance and outcomes.

• Track record of delivering challenging performance targets.

• Passion for helping others, building relationships, and fostering a customer-focused culture.

• Experience creating and executing action plans to drive improvement.

• Confident communicator with strong influencing and coaching skills.

• Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.

• Calm, resilient, and able to manage difficult situations effectively.

• Experience in a supervisory or leadership role within a complex, fast-changing environment.

Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.