Title: ServiceNow Integration & AI Engineer

Location: Remote

Type: Contract

Job Summary: About the role we are an elite, newly formed engineering group building the next generation of agentic AI solutions deeply integrated into ServiceNow enterprise environments. Our team brings to solve complex automation challenges across incident management, cross-system provisioning, change risk evaluation, and employee service workflows.

We are looking for an adaptable, full-stack AI engineer who can bridge advanced LLM orchestration (RAG, multi-agent frameworks, tool calling) with production-grade backend engineering to turn concepts into reliable, client-ready systems.

Key Responsibilities:

Design & Deploy Agentic AI Solutions: Architect autonomous multi-agent workflows integrated with ServiceNow to handle incident triage, telemetry correlation, change risk assessment, and cross-system provisioning.

LLM Engineering & Orchestration: Build robust RAG pipelines, function-calling frameworks, guardrails, and evaluation systems (using LangChain, LangGraph, MCP, or custom frameworks).

Full-Stack & Cloud Execution: Write production-ready APIs/backends, build necessary frontend interfaces, and manage deployment through containers, CI/CD pipelines, and observability tooling.

Technical Client Leadership: Translate complex enterprise business problems into actionable technical designs, present trade-offs to senior stakeholders without jargon, and manage client expectations directly.

Platform Adaptation: Quickly ramp up on platform-specific tools—including ServiceNow SDK and Now Assist—to connect modern AI stack architectures directly into enterprise workflow engines.

Qualifications

Must Have:

Agentic AI & LLM Expertise: Proven experience with multi-agent orchestration, tool/function calling, enterprise RAG design, evaluation, and safety guardrails.

Production Engineering Depth: Strong full-stack backend capabilities (Python, Node.js, Go, or similar), containerization, CI/CD, and experience balancing latency, cost, and reliability in live environments.

Client-Facing Communication: Exceptional ability to articulate technical trade-offs, collaborate with enterprise stakeholders, and lead technical discussions.

Adaptability & High Ownership: Demonstrated ability to quickly master unfamiliar technical platforms and thrive in a fast-evolving team environment with fluid ways of working.

Nice to Have:

· Awareness of the ServiceNow SDK and standard enterprise workflow integration patterns.

· Basic familiarity with ServiceNow’s Now Assist AI capabilities.

· Foundational understanding of traditional ML model setup and types (regression, classification, clustering).

About Invovia:

Invovia is an AI-native engineering services firm headquartered in Pleasanton, California, operating globally across North America and APAC(India). We specialize in Forward Deployed Engineering, AI-accelerated delivery, legacy modernization, and safe agentic architecture — for enterprises that need AI working in production.

Pay: $80.00 - $90.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
Dental insurance

Work Location: Remote

Job description