Software Developer Support Lead

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Software Developer Support Lead (.Net, JavaScript)**

The opportunity:

The Software Developer Support Lead directs a dedicated support team within the Zaner-Bloser Digital Product Development organization, with direct responsibility for keeping the learning software that teachers and students rely on reliable, secure, and well-supported in production. The role sits at the intersection of development and operations — owning defect triage and resolution, deployment coordination, security vulnerability remediation, and codebase maintenance — while providing the technical leadership that turns a distributed support team into a consistent, high-performing function.

Core Responsibilities:

Establish and manage the support team by providing guidance, performing code reviews, coordinating deployments, and promoting reliable follow-through

Work with the build team technical lead and stakeholders to ensure product quality, operational readiness, and clear support ownership

Triage, debug and address defects originating in production and QA environments and/or delegate as needed

Maintain code bases by ensuring that packages are up to date and that applications meet current security and supportability standards

Develop high-quality, testable code

Ensure that application code adheres to internally adopted patterns and styles, and meets functional, performance, and security requirements

Participate on an Agile team, contribute to complexity and time estimates, identify risks, and contribute to discussions and commitments

Work with an array of different technologies; able to multi-task and switch projects quickly

Leadership and Operating Expectations:

Provide dependable leadership during deployments and release activities, ensuring appropriate coverage through validation, issue follow-up, and handoff as needed

Communicate status, blockers, delays, and support risks clearly and early to teammates, QA, and stakeholders

Help monitor and coordinate response to production alerts, queue or storage warnings, and other operational concerns before they become customer-facing issues

Drive timely review, prioritization, and remediation planning for critical, high, and medium vulnerabilities in partnership with development and infrastructure teams

Model strong day-to-day responsiveness, meeting engagement, documentation, and follow-through on commitments, action items, and required administrative or compliance tasks

Qualifications:

5+ years of development experience

Required experience

Angular 8+ experience (we are on version 19)

ASP.Net Web Api

HTML5/CSS3

Entity Framework

Dependency Injection

Unit Testing and Mocking

MSSQL

Sql Profiler

Familiar with at least one front-end unit testing framework

Familiar with at least one end-to-end testing framework

Microsoft Azure services

Preferred experience

CI configuration such as Jenkins or Azure Dev Ops

Postman

In depth Azure experience with storage, functions, message queuing, API Management, app services

Your first few months will see you working with the digital product team and:

Building a thorough understanding of our systems and software alongside the technical lead

Fostering a close working relationship with our IT department to understand infrastructure and other company-wide technology requirements

Gathering insight from our Customer Experience and Digital Solutions specialists to understand customer needs and expectations

Collaborating with the product owner and technical lead on a long-term support roadmap