SR Quality Supervisor

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?**Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. 

Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! 

Logistics Insight Corporation (LINC),** a subsidiary of Universal Logistics Holdings, Inc., is a leading third-party logistics (3PL) provider offering customized supply chain solutions across North America. Through experienced leadership, proven operational processes, and advanced technology, LINC delivers warehousing, transportation, inventory management, sequencing, and value-added logistics services for some of the world's largest manufacturers.

This position is based in Lake Orion, Michigan , supporting General Motors operations within a high-volume warehouse environment focused on pick and pack, sequencing, inventory management, and material flow. We are seeking a hands-on Quality Supervisor to lead quality processes, drive continuous improvement initiatives, and ensure compliance with customer and company quality standards.

Responsibilities

• Supervise daily quality activities across warehouse and production support operations

• Ensure compliance with customer quality requirements, operating procedures, and work instructions

• Lead quality inspections, audits, and corrective action processes

• Investigate quality concerns, customer complaints, inventory discrepancies, and non-conformance issues

• Analyze quality data and identify trends, root causes, and improvement opportunities

• Develop and implement corrective and preventive action plans

• Partner with Operations, Materials, Maintenance, and Customer teams to resolve quality-related issues

• Monitor KPIs related to quality performance, customer satisfaction, accuracy, and process compliance

• Conduct employee training on quality standards, procedures, and customer expectations

• Ensure all quality documentation, reports, and records are maintained accurately

• Support new program launches, process changes, and continuous improvement initiatives

• Lead internal audits and assist with customer audits as required

• Provide coaching, performance management, and development for quality team members

• Promote a culture focused on accountability, quality, safety, and customer service

Qualifications

• 2+ years of leadership experience in quality, warehousing, manufacturing, automotive, or logistics operations

• Previous experience conducting audits, inspections, and root cause investigations

• Strong understanding of quality systems, corrective actions, and process improvement methodologies

• Experience supporting high-volume manufacturing or automotive operations preferred

• Knowledge of customer quality requirements and continuous improvement practices

• Strong analytical, problem-solving, and organizational skills

• Excellent communication and leadership abilities

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency with Microsoft Office, quality reporting systems, and warehouse management systems

• Strong attention to detail and commitment to process compliance

• Bachelor's degree preferred but not required