Staff SRE-Sunnyvale

Alibaba Group is the world's fourth largest and Asia Pacific's largest Infrastructure-as-a-Service (IaaS) provider. Alibaba Group is also China's largest provider of public cloud services.

The technologies that power Cloud Intelligence Group originally grew out of the massive scale and complexity of the needs of Alibaba Group's China commerce businesses, which encompass commerce, payments and logistics. Leveraging its full-stack cloud capabilities and proprietary products portfolio, Cloud Intelligence Group offers a comprehensive suite of cloud services based on a three-tiered architecture of Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Model-as-a-Service (MaaS) to customers worldwide. As part of Alibaba Group's globalization strategy, Cloud Intelligence Group continued to expand its international cloud computing infrastructure, offering cloud computing services globally.

Cloud Intelligence Group has built a comprehensive MaaS ecosystem centered around intelligent systems + Cloud, establishing China's first and globally leading full-stack Agentic service capability. Qwen ranked first in market share for enterprise-level large model invocation in China; Alibaba Cloud ranked first in China's intelligent systems cloud market.

We are a young and energetic team, focused on building a global-scale service platform product, working on next-generation cloud-based model serving and intelligent systems, and committed to delivering an efficient, open service platform and technology stack. Here you will find cutting-edge technology, challenging projects, and a future that is yours to shape.

• Build a service platform handling billion-scale computational unit scheduling.

• Deliver an API system serving millions of developer requests per day.

• Serve global customers on one of today's most impactful technology fronts, and accumulate standout project experience at the core of the domain.

Why Join Us?

• Technical Depth & Breadth: Master multi-dimensional practices including distributed architecture, data security, and data-driven business decision-making.

• Holistic Business Impact: Own full-stack R&D from user-facing interactions to core business support systems.

• Career Acceleration: Structured technical growth framework and opportunities to work alongside industry-leading talent.

Job Responsibilities

• Deploy and maintain frontend (Node.js) and backend (Java) applications in the US region, including release, rollback, configuration and environment management.

• Investigate and resolve production incidents; monitor application health, logs and system metrics to ensure high availability and performance.

• Provide business technical support, troubleshooting business-side issues, and querying and processing business data on-site.

• Contribute to application development work — build or extend internal tooling, service modules and automation scripts to improve operational efficiency.

Job Requirements

Minimum qualification:

• Education: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related technical field

• Experience: 5+ years of hands-on SRE, application operations, DevOps or backend development experience.

• Foundation: Solid Linux fundamentals and proficiency in at least one scripting or programming language (Java / Bash / Python).

• Hands-on Deployment: Experience deploying and troubleshooting production applications (Node.js frontend and/or Java backend preferred).

Preferred Qualification

• Technical Skills

• Solid foundational knowledge and strong programming practices

• Proficiency in middleware technologies: MySQL, Redis, Kafka, and other distributed systems

• Familiarity with development frameworks: Spring ecosystem and Java technology stack

• Familiarity with Node.js and TypeScript for building server-side services and tooling

• Web development expertise: Experience with common web development technologies

• Deep understanding of core technologies: Networking, operating systems, and databases

• Experience with system operations and DevOps practices

• Knowledge of cloud platforms (Alibaba Cloud, AWS, or Azure)

• Experience with monitoring and logging tools

• Familiarity with data migration and automation technologies

The pay range for this position at commencement of employment is expected to be between $145,200/year and $238,000/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Alibaba U.S. based full time regular employees have access to medical, dental, and vision insurance, a 401(k) plan and basic life insurance, and wellbeing benefits like FSA, subject to the terms and conditions of the applicable plans then in effect. U.S. based employees are also eligible to receive up to 12 paid holidays, accrue up to 15 paid vacation days for this position, and receive up to 72 hours paid sick time (front-loaded) per calendar year.