Technical Business Analyst

• To understand business requirements from multiple stakeholders and accurately translate them into technical requirements for software solutions.

• Ensuring that requirements are delivered on time and within scope.

• Design of technical solutions that align with business requirements.

• Creating detailed documentation (functional specifications, system requirements, workflows, UMLs) for development teams.

• Ensuring the technical feasibility of the proposed solutions and identifying risks or limitations early on.

• Acting as the liaison between technical teams (developers, testers, etc.) and business stakeholders to ensure clear communication and understanding.

• Providing ongoing support and clarification to the development team during the software development lifecycle.

• Collaborating with QA teams to define acceptance criteria and test cases based on business requirements.

• Ensuring that software meets functional requirements, performance benchmarks, and quality standards.

• Assisting in UAT (User Acceptance Testing) and validating that the delivered solution meets business needs.

• Suggesting improvements to business processes and system features based on feedback from stakeholders and end-users.

• Monitoring and analysing product performance post-deployment to identify areas for improvement.

• Working alongside project managers to ensure timely and efficient project delivery.

• Leveraging AI tools (e.g. Claude) to accelerate requirements analysis, documentation drafting, and workflow automation, while critically reviewing AI-generated outputs for accuracy before use.

• Writing requirements for integrations with third party providers (telcos, payment gateways, banking partners) and coordinating dependencies across external vendors.

Desired Candidate Profile

• Degree in Computer Science, Engineering, Information Technology, or a related field is a must. Certifications in CBAP, PMI-PBA or related certification in Business Analysis is strongly preferred.

• At least 8 years of hands-on BA experience in a software development environment, with exposure to technical aspects of the development process.

• Have a deep understanding and knowledge of Banking and Mobile Money domains.

• Proven track record of writing business requirements for financial systems – knowledge of banking and mobile money is preferred.

• Deep understanding of Waterfall and Agile methodologies and familiarity with project management tools (e.g., JIRA).

• Experience in writing detailed business and technical specifications, user stories, and acceptance criteria.

• Proficient in the Software Development Life Cycle (SDLC).

• Proficiency with tools for requirements management, such as Microsoft Office, MS Visio, Adobe XD, Confluence or specialized business analysis tools.

• A good understanding of software development principles, databases (e.g., SQL), and web technologies (e.g., HTML, CSS, JavaScript, APIs), programming languages or frameworks to understand technical discussions.

• Experience in creating UML diagrams (Use Case, Activity, Sequence, and Class Diagrams) for system design.

• Ability to develop workflows and process flow diagrams to represent business processes.

• Ability to understand and explain complex technical concepts to non-technical stakeholders and vice versa.

• Strong verbal and written communication skills (English) for documentation, reports, and stakeholder meetings.

• Analytical thinking to break down complex business issues and propose technical solutions.

• Proactive in identifying problems early in the development cycle and helping find solutions.

• Working effectively in cross-functional teams, including developers, QA engineers, product owners, and project managers.

• Managing multiple tasks, meeting deadlines, and adapting to changes in project scope or timelines.

• Working knowledge of AI/LLM tools, particularly Claude, for requirements analysis, documentation and process automation is a strong plus.

• Understanding prompt engineering principles and the judgement to critically evaluate AI-assisted outputs for accuracy and business relevance.

• Experience with API documentation and specification tools such as Postman is an advantage.

• Awareness of payment rails, regulatory and compliance considerations relevant to mobile money such as PCI-DSS and Data Protection, is an advantage.

• Exposure to data/reporting tools such as Power BI to interpret product and transaction performance metrics is a plus.