Test Engineer – Genesys Cloud Contact Center

� Hands-on experience testing Genesys Cloud CX or equivalent Genesys platforms

� End-to-end inbound and outbound call-flow testing

� IVR, DTMF, skills-based ACD routing and queue validation

� Callback and outbound campaign testing

� Voice and screen-recording validation

� CDR, billing and call-cost reconciliation

� Historical and real-time reports and dashboard validation

� Strong telephony knowledge: PRI, ISDN, SIP, SBC, BYOC and WebRTC

� SIT, UAT, cutover and failover testing

� Defect management and requirement traceability using JIRA or Azure DevOps

Desired Candidate Profile

� Bachelor’s degree in Computer Science, IT, Telecommunications or a related field

� ISTQB Foundation Level certification is mandatory

� Experience testing SSO, RBAC and Entra ID integration

� Multilingual Arabic/English IVR testing experience is an advantage

� Strong test documentation, defect reporting and analytical skills