Transportation & Customs Clearance Product Manager

Own the strategy, lifecycle, pricing and P&L for Transportation and Customs Clearance products, converting customer, market and regulatory needs into compliant, scalable and profitable services. Define the proposition, capacity requirements and digital roadmap; partner with Sales for growth, Operations and customs specialists for execution, and Finance for financial control.

Responsibilities

• Define the product vision, value proposition, roadmap and target customer segments.

• Use customer insight, competitor intelligence and performance data to prioritize opportunities.

• Own business cases, product approvals, launches, adoption, continuous improvement and retirement.

• Define service and capacity requirements; Fleet and Operations own assets and daily execution.

• Own product budgets, forecasts, P&L performance and corrective actions.

• Set rate architecture, cost-to-serve, margin floors and pricing governance with Finance.

• Support Sales with solution design, key bids, product expertise and bundled propositions.

• Commercial owns the customer relationship and contracts; Product owns the offer and economics.

• Define brokerage model, service scope, documentation standards and customer requirements.

• Partner with customs specialists to govern licensing, declaration quality, audits and regulatory change.

• Ensure product design addresses classification, valuation, origin, duties/taxes and Incoterms requirements.

• Monitor broker and clearance performance, holds, penalties, disputes and corrective actions.

• Prioritize TMS, customs-platform, EDI/API and customer-visibility capabilities.

• Set product SLAs and KPIs; lead monthly performance, risk and profitability reviews.

• Govern product changes, standardization, launch readiness and platform adoption.

Qualifications & Competencies

• Bachelor’s degree in supply chain, Logistics, Business or a related field

• More than 5 years of experience

• Relevant transportation product-management and customs-clearance experience

• FIATA, customs-broker, product or supply-chain qualification preferred

• Strong P&L, pricing, cost-to-serve and commercial acumen

• Working knowledge of customs compliance, duties, classification, valuation and origin

• Customer discovery, segmentation and product-lifecycle capability

• Advanced Excel; TMS, customs platforms and Power BI capability

• EDI/API and digital-product understanding

• Strategic prioritization, analytical judgment and execution discipline

• Stakeholder leadership, communication and change management