Alexandra Reyes

Operations Manager

alexandra.reyes@email.com·(415) 555-0132·San Francisco, CA·linkedin.com/in/areyes

Summary

Operations manager with 9 years scaling support and logistics teams at consumer marketplaces. Cut fulfilment cost per order 34% while doubling volume, and built the vendor program now handling 60% of company shipments.

Experience

Northline Marketplace—San Francisco, CA

Mar 2022 – Present

Operations Manager

•Rebuilt the third-party vendor program from 4 to 27 partners, absorbing 60% of shipment volume without adding headcount
•Cut fulfilment cost per order from $8.40 to $5.55 while order volume doubled year over year
•Led a 14-person team across two sites; voluntary attrition fell from 31% to 9%
•Introduced weekly exception reviews that reduced late deliveries by 41%

Harbor Goods—Oakland, CA

Jun 2019 – Feb 2022

Senior Operations Analyst

•Modelled warehouse throughput to justify a second facility, approved with a $2.1M budget
•Automated the daily inventory reconciliation, saving roughly 20 analyst hours a week
•Ran the carrier RFP that moved 70% of freight to two partners at 12% lower cost

Bay Provisions—Oakland, CA

Aug 2017 – May 2019

Operations Coordinator

•Coordinated inbound scheduling for 40+ suppliers across three receiving docks
•Built the first shift-planning model, cutting weekend overtime 25%

Education

B.S. Industrial Engineering—University of California, Davis·2013 – 2017

Skills

Operations: Supply chain planning, Vendor management, Process design, Forecasting

Tools: SQL, Looker, NetSuite, Excel (advanced), Asana

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