Alexandra Reyes
Operations Manager
01
Summary

Operations manager with 9 years scaling support and logistics teams at consumer marketplaces. Cut fulfilment cost per order 34% while doubling volume, and built the vendor program now handling 60% of company shipments.

02
Experience
Northline Marketplace—San Francisco, CA
[Mar 2022 — Present]
Operations Manager
  • —Rebuilt the third-party vendor program from 4 to 27 partners, absorbing 60% of shipment volume without adding headcount
  • —Cut fulfilment cost per order from $8.40 to $5.55 while order volume doubled year over year
  • —Led a 14-person team across two sites; voluntary attrition fell from 31% to 9%
  • —Introduced weekly exception reviews that reduced late deliveries by 41%
Harbor Goods—Oakland, CA
[Jun 2019 — Feb 2022]
Senior Operations Analyst
  • —Modelled warehouse throughput to justify a second facility, approved with a $2.1M budget
  • —Automated the daily inventory reconciliation, saving roughly 20 analyst hours a week
  • —Ran the carrier RFP that moved 70% of freight to two partners at 12% lower cost
Bay Provisions—Oakland, CA
[Aug 2017 — May 2019]
Operations Coordinator
  • —Coordinated inbound scheduling for 40+ suppliers across three receiving docks
  • —Built the first shift-planning model, cutting weekend overtime 25%
03
Education
B.S. Industrial Engineering—University of California, Davis
[2013 — 2017]
04
Skills
Operations: Supply chain planning, Vendor management, Process design, Forecasting
Tools: SQL, Looker, NetSuite, Excel (advanced), Asana
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