Alexandra Reyes

Operations Manager

Summary

Operations manager with 9 years scaling support and logistics teams at consumer marketplaces. Cut fulfilment cost per order 34% while doubling volume, and built the vendor program now handling 60% of company shipments.

Experience
Northline Marketplace—San Francisco, CA
Mar 2022 – Present
Operations Manager
  • Rebuilt the third-party vendor program from 4 to 27 partners, absorbing 60% of shipment volume without adding headcount
  • Cut fulfilment cost per order from $8.40 to $5.55 while order volume doubled year over year
  • Led a 14-person team across two sites; voluntary attrition fell from 31% to 9%
  • Introduced weekly exception reviews that reduced late deliveries by 41%
Harbor Goods—Oakland, CA
Jun 2019 – Feb 2022
Senior Operations Analyst
  • Modelled warehouse throughput to justify a second facility, approved with a $2.1M budget
  • Automated the daily inventory reconciliation, saving roughly 20 analyst hours a week
  • Ran the carrier RFP that moved 70% of freight to two partners at 12% lower cost
Bay Provisions—Oakland, CA
Aug 2017 – May 2019
Operations Coordinator
  • Coordinated inbound scheduling for 40+ suppliers across three receiving docks
  • Built the first shift-planning model, cutting weekend overtime 25%
Education
B.S. Industrial Engineering—University of California, Davis·2013 – 2017
Skills
Operations: Supply chain planning, Vendor management, Process design, Forecasting
Tools: SQL, Looker, NetSuite, Excel (advanced), Asana
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