Front Office Manager

Company Description

Tomorrowland presents Terra Solis Dubai, a brand-new desert destination .

REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

Experience  the light and warmth of extraordinary  hospitality

Job Description

• Responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control.

• Ensure ongoing liaising and coordinating with all departments of the entity to ensure total guest satisfaction.

• Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.

• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Maintains a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.

Qualifications

• OPERA/Fidelio/WINHMS knowledge

• Computer/MS Software Applications skill

• Effective communication skills

• Proactively assists customers

• Ability to attend emergencies in a level-headed manner

• The ability to multitask

• Professionalism

• Attention to Detail & Quality

• Problem Solving and Decision Making

• Interpersonal Skills

• Customer service oriented

• Effective communication skills

Additional Information

• Two (2) years minimum experience in similar position in a five- or four-star hotel.

•  UAE/GCC local market experience