Alexandra Reyes

Operations Manager

Summary

Operations manager with 9 years scaling support and logistics teams at consumer marketplaces. Cut fulfilment cost per order 34% while doubling volume, and built the vendor program now handling 60% of company shipments.

Experience
Northline Marketplace—San Francisco, CA
Mar 2022 – Present
Operations Manager
  • —Rebuilt the third-party vendor program from 4 to 27 partners, absorbing 60% of shipment volume without adding headcount
  • —Cut fulfilment cost per order from $8.40 to $5.55 while order volume doubled year over year
  • —Led a 14-person team across two sites; voluntary attrition fell from 31% to 9%
  • —Introduced weekly exception reviews that reduced late deliveries by 41%
Harbor Goods—Oakland, CA
Jun 2019 – Feb 2022
Senior Operations Analyst
  • —Modelled warehouse throughput to justify a second facility, approved with a $2.1M budget
Education
B.S. Industrial Engineering—University of California, Davis
2013 – 2017
Skills
Operations: Supply chain planning · Vendor management · Process design · Forecasting
Tools: SQL · Looker · NetSuite · Excel (advanced) · Asana
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